Even well-planned NAC rollouts run into challenges. Understanding them in advance makes it possible to plan for them and reduce their impact.
Pushback from the business is common. Users and departments that have dealt with blocked device issues may be skeptical of NAC. Communicate clearly about the purpose and show the benefits to build acceptance.
Handling legacy devices and OT equipment
Industrial control systems and older equipment rarely support modern authentication protocols. These devices can't easily be upgraded or replaced, but they still need to be managed securely.
Combine MAB with strict segmentation for these devices. Place them in isolated networks with limited communication to only the necessary systems. Monitor traffic for anomalies that could signal a compromise.
Document every exception carefully with a responsible owner and a review deadline. Exceptions tend to become permanent if they aren't actively managed.
Ensuring consistency across sites
With hundreds of sites, maintaining consistent configuration becomes a challenge. Local staff may make changes that deviate from standard, and equipment can be replaced with models that need different configuration.
Centralized templates and automated configuration reduce this variation. When changes are made centrally, they propagate automatically to every site, removing manual configuration.
Regular configuration audits across sites catch deviations before they become security problems. NetSymphony maintains a real-time model of the whole infrastructure, keeping sites, devices and IP allocations current as the network changes.
How do you measure success with network access control?
Measuring the effectiveness of a NAC rollout provides a basis for further improvements and demonstrates the value to leadership. Choose metrics relevant to the organization's specific goals.
Security metrics include the number of blocked unauthorized connection attempts, time to detection for new devices and the share of devices meeting security policy. Operational metrics include time to onboard new devices and sites.
Security KPIs
Track how many unauthorized connection attempts are blocked per time unit. An increase can signal targeted attacks, while a decrease can show the organization has become a less attractive target.
Measure the time from when a new device type appears to when it's correctly classified and assigned the right policy. Shorter time means less exposure during the transition period.
The share of devices meeting security policy is an overall measure of how well NAC is working. The target should be close to 100 percent for managed devices, with clear handling of exceptions.
Operational efficiency KPIs
Measure the time to bring a new site online with full network access control. Automated processes should reduce this time significantly compared to manual configuration.
Track the number of support tickets related to network access. An effective NAC rollout with good self-service should reduce these over time.
Document how much time the network team spends on routine NAC tasks. Automation should free up time for more strategic projects. NetSymphony has demonstrated that up to 70 percent of daily network tasks can be automated.