Order Management
NetSymphony’s Order Management System (OMS) is a flexible and powerful module that centralizes how IT and network teams define, manage, and automate ordering processes for network infrastructure and services. Whether rolling out new sites or managing existing ones, OMS gives teams the structure and control they need to scale efficiently and with confidence.
Key Capabilities
Custom Product Definitions
Create and manage products with flexible input schemas tailored to your specific needs. Schemas can be:
- Manually defined via the NetSymphony interface
- Generated programmatically through integrations with service providers
- Inherited from parent products or product families
This lets you standardize how products are configured and ordered—whether they’re devices, services, or complete site bundles.
Default Values and Pre-Filled Inputs
Reduce manual input and accelerate ordering by applying defaults:
- Automatically filled values from orchestration flows
- Repeated schema sections with pre-defined instances (e.g., for multi-port devices or bundled configurations)
Graphical Workflow Engine
Design custom workflows for both full orders and individual order lines:
- Visual editor to define statuses and transitions
- Actions can trigger Python plugins or other automations
- Nested flow logic—e.g., order lines wait for parent order status changes
Operational Benefits
Integrated and Consistent Ordering
Users can access a digital storefront with all available products—whether internal or sourced from service providers—ensuring consistency and reducing errors. Integration ensures real-time product availability and schema alignment across systems.
End-to-End Lifecycle Tracking
Monitor and manage the full lifecycle of an order:
- Visibility into each stage from initiation to completion
- Status updates and outcomes directly influence follow-up tasks and provisioning
- Fully documented processes with automatic data capture
Automation-Ready from Day One
OMS supports automation throughout:
- Triggering of configuration workflows
- Pre-populated device templates
- Seamless handover to network automation tasks such as provisioning, configuration, and access control
Use Cases
- Site Mobilization: Standardize and automate how new locations are brought online, from switch orders to network configuration.
- Equipment Expansion: Easily order and track new hardware for growing environments.
- Site Decommissioning: Automate disconnection and removal of services, ensuring traceability and compliance.
Built for the Teams Who Operate the Network
NetSymphony’s OMS is designed for IT operations and network administrators managing change across distributed or fast-moving environments. With built-in structure, automation hooks, and real-time tracking, it shifts routine provisioning from email and spreadsheets into a fully governed, scalable system.